Refunds & Exchanges

Information for our customers about our returns policy.

We do not provide a refund if you have simply changed your mind, however we will happily exchange within 14 days from the date of purchase.

Original receipt or bank statement must be shown as proof of purchase.

Items must be returned in original, re-saleable condition with all original tags attached and packaging intact.

We reserve the right to refuse any exchanges where the product has been used or deemed altered from its original condition.

In accordance with Australian Consumer Law, if the item is faulty or has a major problem we will offer a refund, exchange or store credit within 14 days from date of purchase.

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Games and Things.

Returns and exchanges are not valid on gift vouchers.